Our Platinum support level is for users who want a managed service, if you don’t want to touch a config file, learn how to install mods, or mess around with command lines this is the option for you. When you contact us, we will resolve the problem you are experiencing, configure the server to your desires, or add new features/functionality.
With this support level, we will make changes to the server for you.
Platinum Support costs £30 per month per service due to the extra time staff will need to spend on your service, you can purchase this level of support at service creation or by contacting support.
Subject to the following:
1. We cannot guarantee mods will work with the version of the game that is out currently, our game panel, or with each other. Mods are on a best endeavour basis and will be installed as and when techs have time to do so
2. We will not test mods in-game for you, if the server doesn’t work after adding mods we will still do the changes in our game panel for you removing mods until it works, but you will need to test the server in-game each time.
3. This is subject to a fair use policy, we won’t spend hours on your service every day.