Junior Developer
Tags: Development EnquireABOUT THE POSITION
WHAT YOU’LL DO
Perform general web development duties such as updating/maintaining our website(s). Working with the rest of the development team to complete projects to a good timely manner and sharing feedback/ideas to better our systems. Creating scripts for our gamepanel (TCAdmin2) for better customer usability. Creating and designing themes for various different software as needed. You will also be expected to provide relief for the support team if needed during busy periods – The support role includes troubleshooting issues related to game servers and maintaining Windows servers (training will be provided).
WHAT YOU’LL NEED
Ability to balance 2 different roles. Programming Experience. Experience in HTML, CSS, JavaScript, and PHP. Strong self-motivation to develop new skills. Experience in a customer service role. The ability to work well alone and as part of a team. Experience in managing Windows servers.
DESIRABLE BUT NOT ESSENTIAL SKILLS
Experience working with C#, C++, or Iron Python Experience working with MVC.net Experience modding ARMA 3. Experience using WHMCS and/or TCAdmin2
1st Line Support Analyst
Tags: Technical Support EnquireABOUT THE POSITION
WHAT YOU’LL DO
Provide and maintain a high standard of customer service and technical support to all customers. Working in a fast-paced environment where communication between you and your colleagues is important. Troubleshooting and problem solving technical issues queried by customers to a high standard and in a good timely manner. Monitoring the performance and uptime of our hardware to ensure customers face no dissatisfaction or interruptions with their service(s).
WHAT YOU’LL NEED
A strong background in gaming. Professional experience within customer service. Good self-motivation and a good work ethic. The ability to multitask and the capability of working under pressure. Excellent troubleshooting skills and a logical approach to technical problems. Can work well independently and be a proactive team player. A way to connect to the internet to continue working should your primary internet have any issues.
DESIRABLE BUT NOT ESSENTIAL SKILLS
Experience managing multiple gameservers. Experience using WHMCS and/or TCAdmin2. Experience using Microsoft Excel and other Microsoft Office software. Experience using Linux. Programming experience.