Pingperfect Normal Support

Our normal support level outperforms most other Game Server Providers (GSP's) by far, all our support techs are knowledgeable about the game you have rented and want to help you have the best server you can have. When you contact us we will provide instructions on how to do what you want or if you have broken something advise how to fix it or take steps to resolve it while asking question to help determine what the problem is if required.
This level of support will not however make changes on your behalf without first providing instructions on how to do it yourself unless we feel it necessary.

Pingperfect Platinum Setup

Our platinum setup is a one off charge that means we will set up your server as you want it ONCE. You tell us what mods/settings/etc you want and we will make it happen, however this is subject to a few caveats.

• 1. we cannot guarentee mods will work with the version of the game that is out currently, our game panel or with each other. Mods are on a best endeavor basis and will be installed as and when techs have time to do so
  
• 2. we will not test mods in game for you, if the server doesn't work after adding mods we will still do the changes in our game panel for you removing mods until it works but you will need to test the server in game each time.
  
  

Pingperfect Platinum Support

Our Platinum support level is for users who want a managed service, if you don't want to touch a config file, learn how to install mods, mess around with command lines this is the option for you. With this level of support our support team will make any config file change for you, install mods for you, change commandlines for you and so on. So long as the game supports what you want.

Platinum support also entitles you to one on one support via our discord (https://discord.gg/0rJKrY3VlElvGXwv), should the support agent find it necessary.

Platinum Support costs £30 per month per service due to the extra time staff will need to spend on your service, you can purchase this level of support at service creation or by contacting support.
As with our platinum setup there are some caveats.

• 1. we cannot guarentee mods will work with the version of the game that is out currently, our game panel or with each other. Mods are on a best endeavor basis and will be installed as and when techs have time to do so
  
• 2. we will not test mods in game for you, if the server doesn't work after adding mods we will still do the changes in our game panel for you removing mods until it works but you will need to test the server in game each time.
  
  
• 3. This is subject to a fair use policy, we won't spend hours on your service every day.