We firmly believe it's best to focus on providing the troubleshooting skills necessary to fix issues rather than provide a lot of different support methods, but lack the troubleshooting skills to fix issues...
Therefore, we have a ticket system, that's operated 24/7/365 by our very skilled technicians. We do also facilitate emails but that is our redudancy in-case the ticket system is ever not working (99.9% uptime on the ticket system)
So very simply, if you have a problem, submit a ticket here:
https://pingperfect.com/clientarea.php
Our reply time is
less than 15 minutes (typically it's actually less than 5 but very busy times skew the average)
We also have our
industry leading knowledgebase, with over 1500 articles. These articles will guide you through pretty much everything you can do with a game server, whether that be setting up scheduled server messages, installing mods, or something as simple as changing the server name, it's all covered in our knowledgebase.