DISCLAIMER

All trademarks, service marks, trade names, trade dress, product names and logos appearing on the site are the property of their respective owners.

Please contact us if you think any of our design team may have used your image without consent

CONTACT INFO
  • GLOBAL HEADQUATERS

    Pingperfect LTD
    Suite 1, The Riverside Building,
    Livingstone Road,
    Hull, England
    HU13 0DZ

    Company No. 08590199
    VAT NO: 204 3269 40

  • Phone: 0843 462 0003
  • Email: [email protected]

Premium GAMESERVERS and support


Pingperfect Terms and Conditions



OUR TERMS & CONDITIONS

By placing an order electronically (web order form) you are agreeing to the following terms of service:

A. Terms of Service
1. Please read through these terms of service thoroughly before placing an order for any services from Pingperfect/Pingperfect Hosting. If you have any problems understanding them open a support ticket.

2. Services are, unless otherwise stated, on a rolling monthly contract and will renew each month until the client cancels the order/contract. Upon cancellation/lapse of payment the service will be listed as suspended/cancelled. Two weeks after this all files will be wiped from our servers.

3. Pingperfect/Pingperfect Hosting will not under ANY circumstances accept liability financial or otherwise for loss of service, loss of earnings, loss of profit, loss of data, or any other incidental damages occurring directly or indirectly due to hardware or software failure of our systems/services, or by following advice and guidance from our staff.

B. Client Acknowledgement
1. As a client of Pingperfect / Pingperfect Hosting you acknowledge that services provided may be disrupted at any time during your service period due to circumstances outside our control. The client acknowledges and agrees that Pingperfect / Pingperfect Hosting will NOT be held liable for ANY damages arising from ANY disruption of service provided by Pingperfect / Pingperfect Hosting.

2. It is the clients sole responsibility to ensure that data is fully backed up externally.

3. The client also acknowledges that any type of slander targeted at the company or employees will result in immediate termination of services without refund

4. Upon registering you consent to be sent occasional marketing emails and any emails related to your service(s) if you no longer wish to receive emails from us please let us know via ticket.

C. Support
1. Support will be provided by tickets using our online support system. The Client acknowledges that Pingperfect / Pingperfect Hosting will only provide support for services Offered. Support tickets can be opened 24/7, our support team will endeavour to answer tickets within 20 minutes, however this time scale cannot be guaranteed or relied upon due to the varying nature of support and conditions outside of our control.

2. Staff may be able to help with third party software but the company offers no guarantees. Further support should be sought from the creators or developers of the relevant software.


3. No member of staff should be required to feel obligied to deal with any customer who is exhibiting threatening, abusive, agressive or violent behavior. In any of these circumstances a member of staff has the right to refuse to serve that customer.
 
3a. Agressive correspondance, which includes belittling our staff, causing distress through threats/demands or general agressivness towards staff the customer will be given a warning. Further incidents and Pingperfect Ltd reserves the right to terminate the customers service

3b. Abusive correspondence, which includes threats, personal abuse (based on age, gender, race, sexuality, disability etc.) and language generally falling into the category of 'foul and abusive' in which we include swearing, the customer will be given a warning. Further incidents and Pingperfect Ltd reserves the right to terminate the customers service or, in serious cases, referred to the police via the Head of Network Operations.

D. Game Server Rules
As a client of Pingperfect / Pingperfect Hosting you agree and acknowledge the following:

  • 1. Advertising of other server providers is strictly prohibited and may result in account suspension/termination of contract.
  • 2. Bandwidth and space provided are for the usage of game server files ONLY.
  • 3. Game server files (.exe .dll) may NOT be modified without the express permission of Pingperfect. The updating of server files from legitimate sources is allowed.
  • 4. Bots and other add-ons that may increase CPU usage are NOT allowed without the express permission of Pingperfect.
  • 5. Editing slots on your server will result in TERMINATION. You will only use the amount of slots you have paid for.
  • 6. Whilst Pingperfect will endeavour to backup all customer game servers so they can be restored up to a week ago, we cannot guarantee that backups will be available. We also do not backup custom content due to space restrictions, It is up to the client to ensure they have sufficient backups in this instance.
  • 7. Mods installed by Pingperfect (MW3 Server messages etc) Pingperfect will endeavour to update mods on servers as soon as they become available
  • 8. We will NOT accept any liability for downtime and offer no guarantees about how long it will take to have any mods updated
  • 9. We will offer to set your server back to default files and settings until a new updated mod becomes available, if you wish us to do this you should raise a support ticket
  • 10. In the case of 3rd party mods, we will endeavour to add any and all mods that clients request however we make no guarantee and if a mod cannot be added no refund will be provided unless the game itself also does not work


E. Webhosting Rules
As a client of Pingperfect / Hosting you agree and acknowledge that your account or sub accounts will:
  • 1. Not be used to host material which violates any law or regulation put in place by the country of which the server is located (UK, EU)
  • 2. Not be used for hosting backups, large video files or downloads
  • 3. Not to allow copyrighted software / media to be hosted without express permission by the copyright holder
  • 4. Not allow Adult / Racist content to be hosted
  • 5. Not allow Proxy servers or BOTS of any kind to be installed
  • 6. Not to allow any information, tools or attempts related to hacking, phishing, phreaking, virii or spam to be hosted or installed on our servers
  • 7. Not to allow anything that degrades the performance of any of our servers
  • 8. Unlimited file hosting is only applicable to files that are directly related to website(s) on the clients account. We reserve the right to revoke and place limitations on users accounts as we see fit.
  • 9. We reserve the right to update our services / prices, giving the client 28 days notice of any changes
  • 10. Backups of webspace/Databases are the customers responsibility and we cannot restore any data that may have been lost if you have neglected these.
  • 11. Testing the security of any device, website, server or anything else will result in any service you have with us being terminated with no refund and depending on how the testing was done your details may be passed to the authorities.


F. Domains
  • Domain names are NON REFUNDABLE under any circumstances
  • Domains can be transferred to any other provider for a small administration charge
  • Free domain names with the .pingperfect.com suffix remain the property of pingperfect and can be withdrawn at any time without prior notice
  • You are free to change your nameservers with your domain by raising a ticket with support
  • Any unpaid or overdue payments will result in the said domain name becoming the property of pingperfect


G. VDS Rules
  • 1. Not be used to host material which violates any law or regulation put in place by the country of which the server is located (UK, EU, US)
  • 2. Not be used for hosting backups, large video files or downloads
  • 3. Not to allow copyrighted software / media to be hosted without express permission by the copyright holder
  • 4. Not allow Adult / Racist content to be hosted
  • 5. Not allow Proxy servers or BOTS of any kind to be installed
  • 6. Not to allow any information, tools or attempts related to hacking, phishing, phreaking, virii or spam to be hosted or installed on our servers
  • 7. Not to allow anything that degrades the performance of any of our servers
  • 8. Not to launch Denial of Service (DoS) attacks against any other server/person/company etc
  • 9. DDos Attacks against your server will invalidate our moneyback guarantee and cause your server to be null routed for a period of no less than 24 hours
  • 10. We reserve the right to update our services / prices, giving the client 28 days notice of any changes


H. Refunds
  • 1. All game servers and webhosting come with a 48hr refund, if you are not happy you may cancel for a full refund. To request a refund you MUST submit a support ticket
  • 2. Overpayments, if you have for example paid an invoice manually and have a subscription to us the extra will automatically be credited to your account. If you wish to receive a refund to your payment method though there is a 15% fee to cover our expenses, time and fee's. We cannot refund subscription payments for more than 3 months.
  • 3. We do not provide pro-rata refunds
  • 4. Domains are the exception to point 1, they cannot be refunded


I. General
1. If any of the above rules are infringed, the clients account/service will be terminated without refund.

2. In addition to the above we reserve the right to ban the use of any applications which we deem unsuitable, or which may degrade the quality of service for other customers.

3. Pingperfect reserve the right to change these terms of service at any time without prior notice or warning E&OE

4. Account Cancellation - All requests for cancelling any service / services must be made online with at least 10 days notice, failure to do so will result in being charged the full months invoice. Cancellation can be done by:

visiting Here selecting the service / product you with to cancel (button located to the right of product) Click the request cancellation
As per section H point 1, if you are cancelling within the first 48 hours you are entitled to a full refund however you must submit a support ticket.

4a. You are responsible for making cancellations to your subscription payments (Paypal). If you are unsure of how to do this, just follow this handy guide.

Log in to your PayPal account.
Click the 'Settings' icon at the top of the page.
Under 'Payment settings', click Pre-approved payments..
Use the filter to select the seller whose agreement you want to cancel and click Cancel.
Click Cancel Profile to confirm your request.

4b. In the event that you have forgotten to cancel your paypal subscription as per paragraph 4a. We will only be able to refund back to your payment method the last payment made, all other payments will be left as credit within your account.

5. Payments: Clients will be invoiced 7 days in advance of the payment due date. If payment is not received by the due date (midnight) the service will be automatically suspended until payment is received. If the invoice is still not paid after 7 days, a further invoice unpaid notification will be generated and issued. Finally after 14 days of unpaid invoice(s) the clients services will automatically be deleted from our systems, rendering all the clients files irretrievable.

The offer of a free web hosting and Mumble voice server is only applicable when a client orders services worth, £2.50 or more you get a free webhosting account, and both for order of £5 or greater.

6. Group Payments and Add Funds: Payments made using Group Pay are non-refundable and non-transferrable. The account owner may choose to use the payment in anyway they deem fit except in the afformentioned ways. Payments made through Group Pay do not form any contractual relationship between Pingperfect and the payer, nor confer any rights over the service(s) on the account being paid toward. Add Funds are also non refundable
6a. Any credit in your account cannot be refunded unless it was added via a subscription payment you mistakently did not cancel the paypal subscription (Section H, point 2)

7. Data such as where you click, what pages you visit and how you act on our website (not personally identifiable) might be collected by us or 3rd parties, such as Smartsupp.com, s.r.o., VAT ID CZ03668681

8. Delivery Policy: As all our goods are non physical no delivery is required, however services should be delivered within 3 hours maximum unless specified

9. Changes Pingperfect reserve the right to update, change, amend or otherwise alter any and all documents, webpages, prices, support terms and any other service we provide without warning. In the case of prices we will always endeavour to provide at least 1 months notice.

9. IN NO EVENT WILL PINGPERFECT BE HELD LIABLE BY ITS CUSTOMERS FOR ANY CONSEQUENTIAL, DIRECT OR INDIRECT, SPECIAL, INCIDENTAL DAMAGES OR ANY LOSS OF PROFIT, REVENUE, DATA OR GOODWILL WHETHER INCURRED OR SUFFERED AS A RESULT OF UNAVAILABILITY OF THE SERVICES, PERFORMANCE, NON-PERFORMANCE, NEGLIGENCE, TERMINATION, BREACH OR ACTION OR INACTION UNDER THIS AGREEMENT EVEN IF THE CLIENT ADVISES PINGPERFECT OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE.



These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.