A change of contract

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Mauvias

A change of contract

Post by Mauvias » Sun Aug 16, 2015 6:16 am

I needed a change to my contract on the server I have with Pingperfect. This change required that I communicate with the customer service department. Having heard lots of horror stories about the customer service of server host companies I did not expect much.

What I experienced was fast, polite communication from what seemed like a dedicated account person ( or they all use the same name?) They seemed knowledgeable and understood exactly what I needed to get done. so after several messages back and forth over 48 hours the whole issue was resolved and the server all setup and running how I wanted it at an acceptable price.

If this is the normal service from this company then I cant see them loosing customers over bad service.

All in all I can't fault Alex and the team on the service I received. Thanks. :D

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