Frequently Asked Questions (F.A.Q)

Here are Frequently Asked Questions (F.A.Q) with their answers.

If the FAQ does not answer your question, simply ask us direct by following this link: https://pingperfect.com/submitticket.php?step=2&deptid=1

 

Question: What should I do if my server's not working?

Answer: Submit a support ticket as soon as possible from your client area (https://pingperfect.com/clientarea.php) by clicking "Open New Ticket". Our Technicians will then reply to your ticket, look into the issue and do their utmost to get it resolved.

 

 

Question: I requested a 48-hour free trial, it is now coming to an end, I want to keep the server - What do I need to do?

Answer: Submit a support ticket as soon as possible from your client area (https://pingperfect.com/clientarea.php) by clicking "Open New Ticket".

Simply state in the ticket you want to keep your trial server (if you want to change the specification of the server, also state that in the ticket) our Technicians will then perform the conversion with you via the ticket system.

 

 

Question: I uploaded a file to the server with the File Manager and it told me it was too large - what do I do?

Answer: Quite simply, the file you were trying to upload is larger than the maximum file size supported by the file manager, we can overcome this by using FTP instead. Just need to follow our comprehensive guide on accessing + transferring files via FTP here: https://pingperfect.com/index.php/knowledgebase/19/Accessing-your-files--File-manager--FTP.html - If after following this guide you still have issues accessing/transferring your files, please raise a support ticket.

 

 

Question: What is the server hardware?

Answer: You can find information regarding the server hardware we use here https://pingperfect.com/Hardware - if you want any further information, please submit a support ticket

 

 

Question: I want my friend to be able to contact support to get my server fixed like I do, is this possible?

Answer: This is definitely possible and very straightforward to set up, all you need to do is set them up a contact account by following the steps in this guide: https://pingperfect.com/index.php/knowledgebase/293/How-to-add-a-contact-account-or-billing-sub-user.html - They can then submit support tickets on your behalf to get the server fixed.

 

 

Question: Are there discounts for longer rental periods? For example, if I purchase a 6-month subscription, do I save money compared to if I paid from month to month?

Answer: There are discounts for longer rental periods. - A list of discounts is below

Monthly payments - 0% discount
Quarterly payments (payments every 3 months) - 5% discount
Semi-annually payments (payments every 6 months) - 10% discount
Annual payments (payments every 12 months) - 15% discount

Don't worry about getting bored with your server either, we offer game changing so if you do get bored a month or 2 down the line you can pop in a ticket and ask to be changed to any other game we provide. If the game costs more than what you are currently paying you only pay the difference and if it costs less you get some money back to your credit account with us.

 

 

Question: What are reward points? How do I get them, and what can I spend them on?

Answer: Rewards points are earned every time you pay an invoice. You need over 50 reward points to begin spending them. You can spend your reward points on existing services or use them to purchase other services (or any other billable items sold at Pingperfect). They have no cash-out value - you cannot exchange the reward points you earn into money.

 

 

Question: We have finished the game we are renting a server for, how do we cancel the server?

Answer: Before cancelling, please always consider the possibility of game switching to another game that we host, that you may want to play instead of the game you're currently renting a server for. If you definitely don't want to game switch your server, the process to cancel is as follows:

1) Login to your account at https://pingperfect.com/clientarea.php 
2) Click on "Services"
3) Click on the service you no longer want
4) Click the red "Request Cancellation" Button
5) On the next page you can provide us with some feedback (Please note this is only for statistical analysis and will only be read through at the end of each month)
Please be sure to cancel any active PayPal subscriptions setup to pay for your services with us as we cannot do this for you.

 

 

Question: I'm thinking about getting a dedicated server, do you offer them, what is the inquiry process if you do offer them?

Answer: We do offer dedicated servers, and the inquiry process is as follows:

If you know the specification of dedicated server you want, please sign in to your Pingperfect account and submit a ticket with a few pieces of information, which are the location you want the dedicated server, the desired specification and your budget.

If you don't know the specification of the dedicated server you want, please sign in to your Pingperfect account and submit a ticket with a few pieces of information, which are the location you want the dedicated server, your budget and as much information about the games you want to run as you know - think amount of player slots, mods etc.

You can submit the ticket here: https://pingperfect.com/submitticket.php?step=2&deptid=1

 

 

Question: The game panel says I've been IP banned, why? What do I do now?

Answer: IP bans occur automatically after several failed login attempts, these are temporary and will be lifted in around 10 minutes.

Please ensure you are logging in with the Game panel details sent out to you via email, these are different to the details which you enter to log in to your pingperfect.com account.

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