Game Panel block

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Arcanine
Posts: 3
Joined: Tue Jul 18, 2017 1:59 pm

Game Panel block

Post by Arcanine » Tue Jul 18, 2017 2:05 pm

Hello, I saw that had one now until 2pm but I still do not have access since. Is this normal?

Ragonz
Site Admin
Posts: 667
Joined: Sat Apr 20, 2013 11:16 pm

Re: Game Panel block

Post by Ragonz » Tue Jul 18, 2017 9:16 pm

Make sure you have cleared your browsers cache (or use a different browser) and use Http://gamepanel.pingperfect.com and you should be able to access it.
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Neadayan Drakhon
Posts: 3
Joined: Sun Jul 23, 2017 5:31 am

Re: Game Panel block

Post by Neadayan Drakhon » Sun Jul 23, 2017 5:36 am

I've been unable to access the game panel for the server I co-admin all week, all I get are connection timeouts. It's the only thing I can't access so it's not my connection, I have cleared my browser cache and tried another browser both; and both continue to give timeouts to the game panel. Did something change with the game panel address lately? I've always had to use gamepanel.pingperfect.com:8881 (while the site responds, the login doesn't work without the 8881).

Edit: I have also tried via my smartphone on its normal data network.

gamepanel.pingperfect.com will give a login screen, but doesn't recognize the user

gamepanel.pingperfect.com:8881 is what we normally log in to but it times out and won't load even a login screen

I can't use the ticket system as I'm just co-admin for our ARK server, I can log into the game panel to adjust settings, add/remove mods, update, backup, etc. I can't log into the support system. I need to be able to get in to update the server so we can actually play.

Ragonz
Site Admin
Posts: 667
Joined: Sat Apr 20, 2013 11:16 pm

Re: Game Panel block

Post by Ragonz » Sun Jul 23, 2017 9:47 am

Make sure you are using HTTPS://Gamepanel.pingperfect.com
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Neadayan Drakhon
Posts: 3
Joined: Sun Jul 23, 2017 5:31 am

Re: Game Panel block

Post by Neadayan Drakhon » Sun Jul 23, 2017 9:52 am

tried both http and https just to check already, neither worked (incidentally my browser automatically puts the 's' back in if I try http on the non 8881 version)

Neadayan Drakhon
Posts: 3
Joined: Sun Jul 23, 2017 5:31 am

Re: Game Panel block

Post by Neadayan Drakhon » Sun Jul 23, 2017 10:01 am

finally got it to show a login screen but its now not regognizing the login...

Ragonz
Site Admin
Posts: 667
Joined: Sat Apr 20, 2013 11:16 pm

Re: Game Panel block

Post by Ragonz » Sun Jul 23, 2017 6:34 pm

talk to whoever is the owner of the account to get them to add you as a contact in their billing area then you can put in a support ticket.
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